Privacy policy
This Privacy Policy explains how Aranza Home collects, uses, and protects your personal information when you visit our website, place an order, contact us, or use our services.
1. Information We Collect
When you place an order or contact us, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, and customer service messages.
When you browse our website, we may automatically collect information such as your IP address, browser type, device information, pages visited, and website activity through cookies and similar technologies.
Payment information is processed securely by Shopify and our payment providers. Aranza Home does not normally store your full credit card details.
2. How We Use Your Information
We use your information to process orders, arrange delivery, provide customer service, manage returns and refunds, prevent fraud, improve our website, and communicate with you about your order.
With your permission, we may also send you emails about new products, promotions, and updates. You can unsubscribe at any time by using the link in our emails or by contacting us.
3. Sharing Your Information
We may share your information with trusted service providers that help us operate our store, including Shopify, payment processors, shipping companies, analytics providers, marketing services, and customer support providers.
We may also disclose information when required by law, to prevent fraud, to protect our rights, or as part of a business sale, merger, or transfer.
We do not sell personal information for money. However, some advertising or analytics services may be considered a sale or sharing of information under certain privacy laws.
4. Shopify and Payment Processing
Our store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services.
Shopify and our payment providers process and store information according to their own privacy and security policies. Payment information is protected using industry-standard security measures.
5. Cookies
We use cookies to keep our website working properly, remember your preferences, understand how visitors use our website, and improve our advertising.
You can control cookies through your browser settings or through the cookie banner on our website. Please note that blocking certain cookies may cause parts of the website or checkout to stop working correctly.
6. Security and Data Retention
We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure.
However, no internet transmission or electronic storage system is completely secure.
We keep personal information only for as long as necessary to process orders, provide services, meet legal obligations, prevent fraud, and maintain business records.
7. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information. You may also have the right to withdraw consent, unsubscribe from marketing, or opt out of certain advertising and data-sharing activities.
To make a privacy request, please contact us. We may need to verify your identity before completing the request.
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
9. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, security, or content. We recommend reviewing their privacy policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, together with the updated date.
11. Contact Us
For questions or privacy requests, please contact us:
Aranza Home
15442 Ventura Boulevard, Suite 201-2201
Sherman Oaks, California 91403
United States
Email: support@aranzahome.com
Phone: +1 (307) 310-7127
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (ET)