Refund policy
At Aranza Home, we want you to love your purchase. If for any reason you are not completely satisfied, we're here to help. Please read our Return & Refund Policy below.
Return Period
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must be unused, in their original condition, with all original packaging and tags included.
How to Return an Item
To start a return, please contact our customer support team at support@aranzahome.com with your order number and the reason for your return.
Once your request has been approved, we will provide you with the return instructions and the correct return address.
Customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as Aranza Home cannot be responsible for returned packages that are lost during transit.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 7 business days. We do not charge any restocking fees.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
Exchanges
If you wish to exchange an item, please contact us at support@aranzahome.com. We will guide you through the exchange process.
Exchanged items must be unused, in their original packaging, and include all original tags.
Order Cancellations
Orders may be cancelled only before they have been processed or shipped.
If your order has already been dispatched, it can no longer be cancelled. In that case, you may request a return once your order has been delivered.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@aranzahome.com.
Please include your order number along with clear photos of the item and packaging. After reviewing your request, we will arrange a replacement, refund, or another suitable solution at no additional cost.
International Orders
Aranza Home ships internationally.
Depending on your country, your order may be subject to import duties, customs fees, taxes, or other local charges. These charges are determined by your local customs authorities and are the responsibility of the customer.
Original shipping charges, customs duties, taxes, and return shipping costs are non-refundable unless the return is the result of an error made by Aranza Home.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us.
Aranza Home
15442 Ventura Boulevard, Suite 201-2201
Sherman Oaks, California 91403
United States
Email: support@aranzahome.com
Phone: +1 (307) 310-7127
Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (ET)